07928434129 07928552676

Business Improvement Manager


Full time permanent


Salary – £ Competitive negotiable will be discussed at interview dependent on qualifacation and experience .


Pension Scheme – The appointed individual will be entitled to join the company pension scheme


Holidays – 32 days per annum (FTE) – Plus all public and bank holidays


Westfield Healthcare Scheme


Travel Expenses 45p business mile .




To work across the organisation to ensure, the business achieves excellence in standards; through continuous improvement and quality assurance.


To Lead, coach and manage the whole team to raise standards and continuously improve – within all business units.



  • Raise Standards

Take lead responsibility for developing the business to become an outstanding provider through developing others to high standards of quality.


Lead on the satisfactory completion of the Quarterly Self-Assessment Report and Quality Improvement Plan. Liaise with line managers and staff, roll out to teams, monitor and drive actions.

  • Quality Assure

Maintain and promote the quality management system.


Ensure the effectiveness of all processes relating to teaching, learning and assessment.


Manage the full cycle of quality improvement surveys across the organisation – design, deliver, evaluate and review.


Carry out internal audit as required –for financial and administrative processes ensuring compliance and efficiency.


Manage IQA processes ensuring high quality assessment is taking place.

  • Continuous Improvement

Conduct teaching observations – classroom based and at employers’ premises internally and for the wider supply chain. Provide feedback and recommendations for development and monitor improvement as required.


Deal with any customer complaints as they arrive, bringing to a successful conclusion.

  • Analyse and Monitor

Maintain and manage an annual schedule of quality monitoring activities against the Common Inspection Framework, form judgments and provide feedback and recommendations to support the continuous improvement of internal and supply chain provision.










(A, D) PGCE/Cert Ed qualification or equivalent.


(A, D) Assessor qualification


(A, D) Educated to degree level or equivalent experience


(A, D) Verification / Quality Assurance qualification


(A, D) Industry qualification(s)




(A, I) Audit Experience


(A, I) Industry experience


(A, I) Experience of Ofsted inspections


(A, I) Proven experience of successfully implementing improvements


(A, I) Significant experience of Further Education and/or Training


(A, I) Expert knowledge and understanding of quality assurance systems, self-assessment and quality improvement strategies


(A, I) In depth knowledge and understanding of the Common Inspection Framework (and upcoming EIF)


(A, I) A track record of developing and implementing successful quality improvement initiatives across a training provider setting or similar, including use of e-learning/technology.


(A, I) Experience of playing a key role in Ofsted inspection, either as nominee or providing close support to the nominee.


(A, I) Experience of managing budgets and the line management of staff.


(A, I) Experience managing a curriculum area or department responsible for delivering significant provision.




(A, I) Able to manage & prioritise own workload


(A,I,P) Excellent ability to analyse statistical information & produce related reports


(A,I,P) An understanding of raising standards in teaching, learning and assessment


(A,I,P) High standard of literacy, numeracy and IT skills


(A,I,P) Excellent research, analysis and evaluation skills


(A,I,P) Excellent report-writing, communication and presentational skills


(A,I,P) Experience of writing/developing and implementing improvement plans.


(A, I) High level of networking, team building and interpersonal skills to develop effective working relationships and working groups at all levels internally and externally.


(A, I) High level of persuasive and influencing skills to successfully enable the process of working with colleagues to drive improvement.


Personal Attributes


(A, I) Exceptional communication skills in all forms.


(A, I) Able to use own initiative, be self-driven & motivated


(A, I) Ability to evaluate and form judgements, make recommendations and give feedback.


(A, I) A commitment to work towards the Company Capabilities


(A, I) Team oriented


(A, I) Demonstrate a positive approach to equality, diversity and inclusion.


(A, I) Demonstrate a commitment to safeguarding and promoting learner welfare.


(A, I) Demonstrate an ability to take responsibility for own Health and Safety at work.


(A, I) Capacity and resilience to deal with challenging performance management issues.


D) Driving licence, use of a car & willingness to travel throughout the UK


(A, I) Ability to work flexibly & unsocial hours on a very occasional basis

Salary: £25,000.00 - £30,000.00 - Per Annum
Contact: Recruitment Team • 07928434129